Service Level Agreement
Last updated: July 2026. This SLA states our service targets for paid Travix Cloud subscriptions.
Availability target
We target 99.9% monthly availability for the production application, excluding scheduled maintenance, customer-controlled systems, force majeure, and preview or beta features. A formal credit-backed SLA applies only when included in an Enterprise order form.
Support targets
Target initial responses are 24 hours for Starter, 4 business hours for Professional, and 1 business hour for Enterprise. Targets are not guaranteed resolution times and depend on severity and customer cooperation.
Recovery and claims
Our disaster recovery targets are a four-hour recovery time objective and one-hour recovery point objective. Enterprise credit requests must be submitted within 30 days of the affected month with supporting details.
Questions may be sent to legal@travixcloud.com.